Shipping Information

With the exception of weekends and Bank Holidays, we aim to ship orders within 24 hours of being received. Orders received after 3pm on a Friday will be shipped the following working day. Please note that in periods of high demand such as Christmas, shipping may take a little longer.

Large letters and small parcels will be shipped via the Royal mail first class postal services, whilst larger parcels will be shipped via a courier service. International parcels will be shipped by the Royal Mail standard airmail service or, where the value of the package exceeds £20, on a Tracked and Signed for Service.

Shipping and Packaging are charged by applying the following costs to order values. 

Order Value

UK

(including Northern Ireland, Channel Islands, Jersey, Guernsey and Isle of Man)

Packages over £20 in value will usually be shipped on a Signed For Service

EUROPE

(including Republic of Ireland)

 

Packages over £20 in value may be shipped on a Tracked and Signed Service

 REST OF THE WORLD ZONE 1

Canada, South America, Africa, Middle East, Far East & South East Asia

Packages over £20 in value may be shipped on a Tracked and Signed Service

REST OF THE WORLD ZONE 2

Australia, New Zealand, Singapore & Surrounding Territories

Packages over £20 in value may be shipped on a Tracked and Signed Service

REST OF THE WORLD  ZONE 3

USA

 

Packages over £20 in value may be shipped on a Tracked and Signed Service

Under £10.00

£2.50

£4.25

£5.60

£6.65

£5.75

£10.00-£14.99

£3.50

£5.50

£10.45

£13.30

£10.90

£15.00 -£29.99

£3.75

£9.70

£17.00

£20.00

£22.00

£30.00-£39.99

£4.75

£13.25

£22.00

£26.00

£27.00

£40.00-£99.99

£6.75

£15.50

£24.00

£30.00

£30.00

Over £100

Post Free

Reduced – £12.50

Reduced – £20.00

Reduced – £26.00

Reduced – £26.00

 

Please note that the Isle of Man, Jersey and Guernsey are treated as UK for small parcels under 2kg that are able to travel via Royal Mail. For parcels weighing more than 2kg that travel via Parcel Force or by courier there may be an additional cost to the rates quoted above. Please contact us for further information before making your purchase.

Import Duty

In accordance with UK Export Regulations, we are required to declare the value and identify the merchandise as ‘dutiable’ for all international parcels. Products ordered from our site for delivery outside the UK may be subject to import duties and taxes levied when the delivery reaches its specified destination.  It is the customer’s responsibility to pay for any import duties, foreign taxes or other fees that may be imposed.  Suki Loves to Sew has no control over these charges and cannot predict how much they will be.  For more information on Customs Duty, taxes and regulations, please contact your local customs office.

Delivery

Our parcels are packed with great care and every effort is made to ensure that your purchase arrives safely. When a parcel has left Suki Loves to Sew, it is then the responsibility of the selected delivery service to ensure safe transit and delivery. Proof of posting is obtained for all shipments and should an item be damaged or lost in transit, we will do all we can to assist in resolving the issue. Delivery is deemed to have taken place when the goods are delivered to your nominated address or to a neighbour. Upon such delivery, risks of loss, breakage and damage pass to the Buyer and we will not be held responsible for lost or stolen packages. 

If your parcel has not arrived as soon as you had hoped, please email asksuki@sukilovestosew.com

PLEASE NOTE

All delivery dates are estimated and we cannot be held responsible for any delays caused by UK Royal Mail, overseas postal services or any courier we may use to despatch your goods. We also cannot be held responsible for any international parcels delayed by Customs procedures.

We do not ship goods to P O Box addresses.

** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D’Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Iran, Iraq, Israel, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Ukraine, United States Minor Outlying Islands and Western Sahara.

Contact

10 Watson Close Chester CH4 0SS United Kingdom

Tel: +44 (0)7786 070648

asksuki@sukilovestosew.com

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